Privacy Policy

Effective Date: February 2nd, 2025

1. Introduction

We Care Urgent Care Plus ("we," "us," or "our") is committed to protecting the privacy and security of your Protected Health Information ("PHI"). This Notice of Privacy Practices describes how we may use and disclose your PHI, and how you can get access to this information.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, date of birth, contact information (address, phone number, email address), social security number (or other unique identifier), insurance information (including plan name, group number, and member ID), and emergency contact information.
Health Information: Medical history (including past illnesses, surgeries, medications, and allergies), present illnesses or injuries, symptoms, diagnoses, treatment plans, test results (including lab results, imaging results, and pathology reports), prescriptions, immunization records, and any other information related to your health status.
Payment Information: Billing address, credit card information, bank account information, and other financial information necessary for processing payments
Other Information: Information collected through the use of our website or mobile applications, such as IP addresses, device information, and usage data

3. How We May Use and Disclose Your PHI

We may use and disclose your PHI for the following purposes:

Treatment: To provide you with medical diagnosis, treatment, and follow-up care, including:
- Planning and coordinating your care
- Providing referrals to other healthcare providers
- Consulting with other healthcare professionals
Payment: To bill and collect payment for healthcare services, including:
- Processing insurance claims
- Obtaining prior authorization from your insurer
- Collecting copayments and deductibles
Healthcare Operations: To support the operation of our practice, including:
- Quality assessment and improvement activities
- Conducting business planning and development
- Conducting audits and internal reviews
- Training medical and other healthcare professionals
Other Permitted Uses and Disclosures: I
- Public Health: To report communicable diseases, prevent or control the spread of disease, and conduct public health surveillance activities as required by law.
- Law Enforcement: To comply with valid court orders, subpoenas, or other legal processes.
- Lawsuits and Legal Proceedings: To disclose PHI in connection with legal proceedings, such as lawsuits or administrative hearings.
- Governmental Audits: To comply with audits conducted by government agencies, such as the Office of the Inspector General (OIG) of the U.S. Department of Health and Human Services.
- Workers’ Compensation: To comply with workers’ compensation laws.
- Organ and Tissue Donation: To facilitate organ and tissue donation and transplantation.
- Research: To conduct research, with appropriate safeguards for your privacy.
Business Associates: To disclose PHI to our business associates, such as billing companies, IT service providers, and legal counsel, who have agreed to comply with HIPAA’s privacy and security rules.

4. Your Rights Regarding Your PHI

You have the following rights regarding your PHI:

Right to Inspect and Copy: You have the right to inspect and obtain a copy of your PHI, except in certain limited situations.
Right to Amend: You have the right to request that we amend your PHI if you believe it is inaccurate or incomplete.
Right to Request Restrictions: You have the right to request a restriction on certain uses and disclosures of your PHI, although we are not required to agree to your request.
Right to Request Confidential Communications: You have the right to request that we communicate with you about your PHI in a specific manner or at a specific location.
Right to Receive an Accounting of Disclosures: You have the right to request an accounting of certain disclosures of your PHI.
Right to a Paper Copy of This Notice: You have the right to obtain a paper copy of this Notice of Privacy Practices upon request.

5. Data Security

We maintain appropriate administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of your PHI. These safeguards include:

Physical Safeguards: Limiting access to our facilities and work areas, using locked cabinets and secure workstations, and controlling the removal, use, and disposal of paper and electronic media containing PHI.
Technical Safeguards: Implementing access controls, such as passwords and unique user IDs, encrypting electronic PHI, and using firewalls and other security technologies to protect our electronic systems.
Administrative Safeguards: Developing and implementing policies and procedures for the use and disclosure of PHI, conducting staff training on privacy and security issues, and conducting regular audits and reviews of our privacy and security practices.

6. Changes to This Notice

We may change this Notice of Privacy Practices at any time. If we make any material changes to this Notice, we will post the revised Notice on our website and provide you with a copy of the revised Notice upon your next visit to our office

7. Contact Us

If you have any questions or concerns about this Notice of Privacy Practices or our privacy practices, please contact us at:

Phone: 346-644-7851
Address: 20212 Champion Forest Dr Ste 100, Spring, TX 77379